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Warranty and Return PolicyUpdated 3 months ago

If you've decided that you no longer want to remain an SIQ member, please simply send us an email via the Contact page on our website and we'll take care of it... No questions asked!

Here's our official Policy:

SIQ Basketballs contain a non-rechargeable lithium coin cell battery that powers the Bluetooth® connection to a mobile device. The fully embedded battery technology maintains the outside integrity and playability of the ball. The battery provides at least 400 hours of connectivity, or 1 hour of connected use per day for 12 months. Storage or use in extreme temperatures will diminish the capacity of the battery and shorten its usable life. SIQ Basketballs are covered by a 12-month Limited Warranty for defects in materials and workmanship, including battery life (“Warranty”). 

 

THIS LIMITED WARRANTY DOES NOT COVER AND SIQ IS NOT RESPONSIBLE FOR: 

  1. NORMAL WEAR AND TEAR; 

  1. COSMETIC DAMAGE (I.E., MINOR SCRATCHES, SURFACE DEFORMATIONS, OR DISCOLORATION) INCLUDING NATURAL FADING OF COLORS; 

  1. DAMAGES CAUSED BY MISUSE, ABUSE, OR BY ACCIDENT OR NEGLIGENCE, INCLUDING PROLONGED EXPOSURE TO INCLEMENT WEATHER; 

  1. FAILURE TO OBSERVE CARE INSTRUCTIONS; 

  1. DAMAGE CAUSED BY RIPS, CUTS OR TEARS; 

  1. BURNS AND ABRASIONS; 

  1. PRODUCTS TREATED WITH STEAMING DEVICES OR OTHER HEAT TREATMENTS; 

  1. UNAUTHORIZED MODIFICATION OR ALTERATION  

  1. PRODUCTS PURCHASED FROM UNAUTHORIZED DEALERS (INCLUDING, WITHOUT LIMITATION, PRODUCTS PURCHASED THROUGH (I) AUCTION SITES SUCH AS EBAY OR CRAIGSLIST, (II) UNAUTHORIZED DEALERS SELLING VIA THIRD PARTY MARKETPLACES SUCH AS AMAZON MARKETPLACE, OR (III) DEALERS SELLING ALTERED, DOCTORED OR COUNTERFEIT PRODUCTS); 

  1. COUNTERFEIT PROUCTS; OR 

  1. PRODUCTS PURCHASED “USED”, “AS-IS”, “WITHOUT WARRANTY”; 

  1. ANY DAMAGES ARISING AFTER THE WARRANTY PERIOD. 

 

To file a Warranty claim, please go to https://siqbasketball.com/pages/contact and describe the reason for the Warranty claim.  If the claim meets the above conditions, SIQ Basketball will replace the defective basketball and provide a prepaid label for return of the defective basketball. 

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